Introduction to Fentu FSM

Overview

fentu FSM is a Field Service Management platform for managing service requests, quotations, work orders, technicians, and service operations.

Fentu FSM can be integrated with ERP systems through Fentu Connect and provides dedicated mobile apps for technicians in the field.

Key Features

Work Order Management

Plan, create, assign, and track work orders from initial service need through execution and completion. Manage tasks, service appointments, service objects, technicians, materials, material requests, time entries, documents, and completion status in one structured process.

Scheduling & Dispatching

Schedule technicians, vehicles or tools, based on skills or capabilities on tasks or service appointments. A task can have one or multiple service appointments and multiple service objects. Schedule based on the ressource, map based or project breakdown.

Checklists & Guided Execution

Guide technicians through inspections, maintenance steps, safety checks, measurements, photos, notes, and signatures. Checklists help standardise field execution.

Intuitive & Flexible

Configure Fentu FSM around your service model, terminology, workflows, mobile views, checklists, documents, material processes, and ERP integration scope.

Platform Capabilities

Fentu FSM provides the core capabilities required to manage field service operations:

Area	Description
Service Apps	Guided wizards for service requests, work orders, service contracts, scheduling, maps, and document templates
Work Orders & Tasks	Work orders, tasks, service appointments, quotations, completed work, and operational tracking
Material Requests	Request required parts, check ERP availability, support purchase request processes where integrated, track material consumption, and post relevant inventory changes back to the ERP system
Customer, Location & Service Object Management	Customers, contacts, locations, service objects, and related lower-level parts or devices
Service Management	Service requests, complaints, service contracts, scheduled maintenance, and time tracking
Products & Inventory	Products, parts, warehouses, stock-related service information, and inventory integration depending on ERP scope
Resources & Workforce	Technicians, teams, skills, vehicles, tools, leave management, dispatching, service appointments, and optional route planning
Checklists & Documentation	Checklist templates, task checklists, inspection steps, readings, photos, signatures, and generated documents
Administration	User management, profiles, system settings, integrations, imports, exports, and configuration

Core Data Structure

Fentu FSM separates customer, contact, location, service object, work order, task, appointment, and material data to support different service structures across industries.

Core Data Structure

Business Term	Purpose
Request	Captures an incoming service need, enquiry, issue, defect, complaint, or follow-up item before it becomes a Quotation, or Work Order
Request Tasks	Defines the scope and required work needed to fulfil a request. Can be one or multiple tasks across service objects, and required materials
Quotation	Defines the commercial scope before execution
Work Order	Groups the overall service job or approved scope of work
Work Order Task	Represents operational work to be executed. A work order can contain one or multiple tasks
Service Appointment	Scheduled visit or time slot for a work order task. A task can have one or multiple service appointments
Checklist	Guides technicians through execution steps, inspections, and documentation
Material Request	Tracks parts, availability checks, procurement processes, consumption, and ERP inventory updates depending on integration scope

Typical Execution Structure

A request can result in commercial or operational execution. Each layer defines a different level of detail, from intake to planning and field execution.

Request
  └── Request Task
        └── Time & Material (optional estimation)
Quote
  └── Request Task (reference)
        └── Time & Material (pricing view)
Work Order
  └── Work Order Task
        ├── Service Object #1
        │     ├── Exchange Part / Equipment / Device
        │     ├── Checklist
        │     └── Time & Material
        ├── Service Object #2
        │     ├── Exchange Part / Equipment / Device
        │     ├── Checklist
        │     └── Time & Material
        └── Service Appointment

Getting Started

SERVICE APPS

WORK ORDER & JOBS

CUSTOMER MANAGEMENT

SERVICE MANAGEMENT

Products & Inventory

WORKFORCE

ADMINISTRATION

API REFERENCE

Overview

Key Features

Work Order Management

Scheduling & Dispatching

Checklists & Guided Execution

Intuitive & Flexible

Platform Capabilities

Core Data Structure

Core Data Structure

Typical Execution Structure

​Overview

​Key Features

Work Order Management

Scheduling & Dispatching

Checklists & Guided Execution

Intuitive & Flexible

​Platform Capabilities

​Core Data Structure

​Core Data Structure

​Typical Execution Structure

Overview

Key Features

Platform Capabilities

Core Data Structure

Core Data Structure

Typical Execution Structure