Skip to main content

​
Overview

fentu FSM is a Field Service Management platform for managing service requests, quotations, work orders, technicians, and service operations. Fentu FSM Dashboard
Fentu FSM can be integrated with ERP systems through Fentu Connect and provides dedicated mobile apps for technicians in the field.

​
Key Features

Work Order Management

Plan, create, assign, and track work orders from initial service need through execution and completion. Manage tasks, service appointments, service objects, technicians, materials, material requests, time entries, documents, and completion status in one structured process.

Scheduling & Dispatching

Schedule technicians, vehicles or tools, based on skills or capabilities on tasks or service appointments. A task can have one or multiple service appointments and multiple service objects. Schedule based on the ressource, map based or project breakdown. 

Checklists & Guided Execution

Guide technicians through inspections, maintenance steps, safety checks, measurements, photos, notes, and signatures. Checklists help standardise field execution.

Intuitive & Flexible

Configure Fentu FSM around your service model, terminology, workflows, mobile views, checklists, documents, material processes, and ERP integration scope. 

​
Platform Capabilities

Fentu FSM provides the core capabilities required to manage field service operations:
AreaDescription
Service AppsGuided wizards for service requests, work orders, service contracts, scheduling, maps, and document templates
Work Orders & TasksWork orders, tasks, service appointments, quotations, completed work, and operational tracking
Material RequestsRequest required parts, check ERP availability, support purchase request processes where integrated, track material consumption, and post relevant inventory changes back to the ERP system
Customer, Location & Service Object ManagementCustomers, contacts, locations, service objects, and related lower-level parts or devices
Service ManagementService requests, complaints, service contracts, scheduled maintenance, and time tracking
Products & InventoryProducts, parts, warehouses, stock-related service information, and inventory integration depending on ERP scope
Resources & WorkforceTechnicians, teams, skills, vehicles, tools, leave management, dispatching, service appointments, and optional route planning
Checklists & DocumentationChecklist templates, task checklists, inspection steps, readings, photos, signatures, and generated documents
AdministrationUser management, profiles, system settings, integrations, imports, exports, and configuration

​
Core Data Structure

Fentu FSM separates customer, contact, location, service object, work order, task, appointment, and material data to support different service structures across industries.

​
Core Data Structure

Business TermPurpose
RequestCaptures an incoming service need, enquiry, issue, defect, complaint, or follow-up item before it becomes a Quotation, or Work Order
Request TasksDefines the scope and required work needed to fulfil a request. Can be one or multiple tasks across service objects, and required materials
QuotationDefines the commercial scope before execution
Work OrderGroups the overall service job or approved scope of work
Work Order TaskRepresents operational work to be executed. A work order can contain one or multiple tasks
Service AppointmentScheduled visit or time slot for a work order task. A task can have one or multiple service appointments
ChecklistGuides technicians through execution steps, inspections, and documentation
Material RequestTracks parts, availability checks, procurement processes, consumption, and ERP inventory updates depending on integration scope

​
Typical Execution Structure

A request can result in commercial or operational execution. Each layer defines a different level of detail, from intake to planning and field execution. 
Request
  └── Request Task
        └── Time & Material (optional estimation)
Quote
  └── Request Task (reference)
        └── Time & Material (pricing view)
Work Order
  └── Work Order Task
        ├── Service Object #1
        │     ├── Exchange Part / Equipment / Device
        │     ├── Checklist
        │     └── Time & Material
        ├── Service Object #2
        │     ├── Exchange Part / Equipment / Device
        │     ├── Checklist
        │     └── Time & Material
        └── Service Appointment